Because DRL operate a management system that applies the principles of ISO 9001, our customers can be confident that we will deliver solutions that meet your requirements consistently, and that we are committed to improving our customer experience.
Direct Response customers can thus rely on our proven management structure. They can expect consistency from all levels of management and immediate senior management involvement should you feel that there is a problem. You can be sure that you will be fully informed about product development and that fault handling is treated as a matter of urgency.
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