Befitting from ISO certification

Certifications like the ISO undoubtedly turn out to be beneficial to companies that opt for them. These could be both tangible and intangible benefits. "The tangible benefit is that customers are not calling us like they used to for not attending to their requests. The intangible benefit is that it has eased the tense work atmosphere that used to exist in the office. The market perception of the company certainly goes up and people feel our company is more professional and so more reliable," says V Anand, Director, Raksha Technologies, Chennai.
"ISO certifications have yielded rich dividends in terms of tangible and intangible benefits. They have prompted people to come together and unite in a quest to provide excellence. People are committed to make improvements in processes, standards and work methods," feel Upinder Zutshi, CEO, Infinite Computer Solutions, and Bangalore. He also added that the tangible benefits are measurable process improvements, which have translated into productivity gains and significant time and cost savings by the virtue of attaining lower defect rates and lesser rework.
"Quality is a given for us and we have our metrics on tangibles like effort variance/schedule variance/productivity/customer satisfaction/repeat orders/post release defect density etc plotted every quarter. We have trends, which can be attributed to the composite influence of all the process initiatives in this company," says Upinder. He explains that his is one of the fastest growing IT companies, with revenues in excess of USD 100 million in just 6 years since inception.