Objectives

Understand the ISO20000 framework, its processes and requirements.
Gain insight in executing a successful ISO20000 implementation, covering both the ‘hard’ and ‘soft’ aspects.
Share ISO20000 implementation experiences with an experienced Quint consultant.
Ensure participants pass the itSMF exam and obtain the itSMF’s ISO20000 Consultant Certificate.
Understand the potential contributions of the ISO20000.